Shipping policy

Thank you for choosing RO-EL Transfer for your Direct-to-Film (DTF) printing needs. We're dedicated to delivering your orders efficiently and ensuring a seamless shipping experience. This Shipping Policy outlines our shipping procedures and terms.

1. Order Processing Time

We strive to process and prepare your order promptly. Typically, order processing takes 2-3 business days. However, the processing time may vary depending on factors such as the size and complexity of your order.

2. Shipping Locations

We currently provide shipping services within Canada. We do not offer international shipping at this time.

3. Shipping Methods

We utilize trusted and reliable shipping carriers to ensure your order reaches you in the best possible condition. The shipping method chosen for your order will depend on various factors, including your location and the size and weight of the items in your order.

4. Shipping Costs

Shipping costs are determined by factors such as the weight and dimensions of your order, as well as the shipping destination. The shipping costs will be calculated and presented to you during the checkout process before you complete your purchase.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the status and delivery progress of your order.

6. Estimated Delivery Times

Delivery times are estimated and may vary depending on the shipping carrier and your location. Generally, standard delivery times within Canada are as follows:

• Within the same province: 2-5 business days
• To another province: 5-10 business days

Please note that these are approximate delivery times, and delays can occasionally occur.

7. Order Delays

While we make every effort to deliver your order on time, please be aware that unforeseen circumstances or factors beyond our control may occasionally result in delays. We appreciate your understanding in such cases.

8. Shipping Address

Please ensure that you provide accurate and complete shipping information when placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses.

9. Shipping Restrictions

Certain products may be subject to shipping restrictions due to their nature, size, or destination. We will inform you if any restrictions apply to your order.

10. Shipping Damage or Loss

If your order arrives damaged or is lost in transit, please contact us immediately. We will work with you to resolve the issue and ensure that you receive your order or a suitable replacement.

11. Contact Us

If you have any questions or concerns about our shipping policy or need assistance with your order, please contact us:

• Email: transfers@ro-el.com
• Phone: (514) 382-4261
• Address: RO-EL Transfer, 8168 Chemin Montview, Mont-Royal QC H4P 2L7, Canada

We appreciate your trust in RO-EL Transfer for your DTF printing needs. If you have any further questions about our shipping policy or any aspect of our services, please don't hesitate to get in touch with our friendly team.