Terms of service

Welcome to RO-EL Transfer! We're pleased to provide our Direct-to-Film (DTF) printing services and products to you, subject to the following Terms of Service. By accessing our website, engaging our services, or making a purchase, you agree to comply with and be bound by these terms. Please read them carefully.

1. Use of Our Services

By using our services, you agree to:

• Abide by all applicable laws and regulations.
• Provide accurate and current information when placing orders.
• Not engage in any fraudulent or unauthorized activities.

2. Privacy Policy

Our collection and use of your personal information are outlined in our Privacy Policy. Please review this policy to understand how your data is handled.

3. Payment and Pricing

• Prices for our products and services are subject to change without notice.
• Payment for orders is required at the time of purchase. We accept major credit cards and other secure online payment methods.
• You are responsible for any additional fees, such as taxes, associated with your order.

4. Order Fulfillment

• We aim to fulfill your orders promptly, but turnaround times may vary. You will be informed of expected delivery times at the time of your order.
• Order completion is subject to product availability and other factors. We reserve the right to cancel orders in cases of unavailability or unforeseen issues.

5. Returns and Refunds

Our Returns and Refunds policy is available for review on our website. It outlines our guidelines for returns, refunds, and order cancellations.

6. Intellectual Property

All content on our website, including but not limited to logos, images, and text, is our intellectual property and is protected by copyright and other intellectual property laws. You may not use our content without our written consent.

7. Limitation of Liability

We strive to provide high-quality products and services, but we are not liable for any damages, direct or indirect, arising from the use or inability to use our services.

8. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, or damages, including legal fees, resulting from your violation of these Terms of Service or your use of our services.

9. Termination

We reserve the right to terminate or suspend your access to our services for any reason, including a violation of these terms, without notice.

10. Changes to Terms of Service

We may update our Terms of Service from time to time. Any changes will be posted on our website and will become effective upon posting.

11. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us:

• Email: transfers@ro-el.com
• Phone: (514) 382-4261
• Address: RO-EL Transfer, 8168 Chemin Montview, Mont-Royal QC H4P 2L7, Canada

By using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service. Thank you for choosing RO-EL Transfer for your DTF printing needs.